The New York Times Shared Services Center is the Business Solutions Provider for one of the world's premier media companies. Located in downtown Norfolk, Virginia, the SSC is a centralized facility for streamlining many of the Company's core processes in Benefits, Finance, Strategic Sourcing & Contracts, and Information Technology.
Purpose Under general supervision, administers one or more of the following benefit plans: COBRA, Long Term Disability, Employee Stock Purchase Plan, 401(k), or Health and Welfare plans. Investigates and resolves specific benefit problems or issues between employees and appropriate vendors.
Responsibilities - Administers one or more benefit programs. - Consults with and advises employees regarding all benefit related inquiries and work with appropriate resources to resolve all issues. - Maintains employee benefits records and prepares required reports. - Coordinates and maintains accurate communications to customers. - Perform weekly and or monthly benefit processes. - Ability to analyze and reconcile monthly process. - Ability to build and maintain strong relationships with employees, customers and vendors. - Seeks on ways to improve daily work processes to enhance quality, productivity and customer service. - Assist in annual processes and testing as needed.
Key Result Areas (Outputs & Deliverables) - Assist customers with problems to deliver accurate and timely responses. - Ensure that processes are delivering the correct output. - Manage vendor relationships for all clients while providing ongoing resolution of employee issues.
Customer/Business Partners - All Business Units - Employees - Corporate Benefits, Human Resource, Legal and Tax Departments Vendors
Technical Knowledge/Skills Required: Experience with a Benefits/HRIS system Preferred: PeopleSoft HRMS experience
Education or Certifications Required: Bachelor's degree Preferred: Bachelor's degree in Business or Human Resources
Work Experience Required: Minimum of 2 years benefits administration and/or human resources experience in a progressive business Preferred: Experience in a shared services center environment
Other Requirements: - Superior oral and written communication skills - Ability to work independently as well as part of a team in a constantly changing environment - Proven ability to prioritize and manage multiple projects while maintaining a high level of responsiveness - Ability to quickly identify and understand problems and select appropriate resolutions - Excellent customer service skills - Ability to convert complex data into meaningful information so actionable plans can be developed
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