As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
We are currently seeking talented Physical Damage Specialist for our Norfolk, VA facility.
PURPOSE OF JOB
Positively impacts indemnity leakage, quality outcomes from auto appraisal process and delivery of service.
JOB DUTIES
Performs re-inspections and/or reviews on damaged or repaired vehicles, appraisal damage and damage images, and all associated documents in an effort to positively impact leakage and quality.
Monitors appraisal provider performance through the analysis of reports.
Provides physical damage guidance and/or mentoring that improves results and ensures consistent application of regulatory and company policy.
Assists territory management with administration of applicable appraisal providers.
Evaluates auto damage as necessary.
Minimum Requirements
H.S. Diploma (or equivalent).
3+ years relevant auto appraisal experience.
Computer literate in a Windows operating environment.
Acquisition and maintenance of applicable adjuster's license/s.
Acquisition and maintenance of I-CAR Platinum class status.
Must meet all USAA safety driving requirements.
Driving record will be verified through MVR.
Preferred
Good computer skills to include working knowledge of CCC, ADP, Pathways estimating platforms and Excel spreadsheets.
Familiarity with salvage procedures, identifying possible subrogation files, as well as claims systems & photo imaging.
Customer service experience to include excellent oral, written and interpersonal skills.
Self motivated & self directed.
Strong critical thinking skills.
Prior field experience.
Prior collision repair experience.
Strong negotiation, investigation and computer skills.
Must be able to travel and be available for CAT duty.
Must be able to regularly lift 30 lbs.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity/Affirmative Action Employer.
Email this Job
