Responsible for setting up and invoicing new contracts (including equipment set-up), as well as audits, updates, posting edits and entering meters on a daily basis. Will also process and log all contract cancellations.
Responsibilities
Process and invoices all work orders by next business day.
Processes current contract billings daily (minimum of 25 a day).
Processes contract renewals (60 days in advance) to ensure that all are promptly and properly renewed.
Generates and sends meter requests a minimum of once a week.
Generates and sends summary invoices monthly
Reviews the unbilled contracts, renewal contracts, on hold contracts, warranty and 70D reports weekly.
Creates program items as needed.
Assigns customer special pricing as indicated on the customer agreement.
Communicates with the appropriate Service Manager regarding renewal exceptions, renewal quotes and contract changes.
Forwards sales leads to the Sales Managers.
Identifies potential contract billing problems and takes the necessary actions to correct.
Process contract and work order credits as needed.
Attends customer meetings as requested by their team leader or Director of Sales Operations.
Filing of company records (min of 2 hours a week).
Other duties as assigned by a Billing Team Leader or the Director of Sales Operations
Qualifications
High School Diploma
Strong customer service, administrative, multi-tasking and data processing skills.
Working knowledge of MS Office Suite.
Ability to sit for 5-8 hours a day and lift up to 25lbs.
Billing, Contracting, Great Plains, Mailing and OMD experience a plus.
ESI is an AA/Equal Opportunity Employer and maintains a drug-free workplace.
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