JOB OBJECTIVE: Responsible for administering and maintaining specified N-tier applications within Ferguson's technical environment to include installation, configuration, monitoring, planning, troubleshooting, and issue resolution.
RESPONSIBILITIES:
-Administer N-tier third-party application(s)
-Ensure the quality and delivery of application operations supporting the business in accordance with agreed upon standards
-Perform capacity planning to ensure appropriate storage and/or processing capability for the specified applications to support present and future initiatives
-Provide level 3 technical support to include proactive and reactive incident resolution
-Perform proactive review of applications and systems performance metrics and alerts to ensure event correlation and trend analysis are performed on a regular basis
-Collaborate with Systems Administrators to troubleshoot hardware and OS-level issues on all platforms
-Collaborate with WAN to troubleshoot networking issues
-Work closely with Problem Manager to understand recurring incidents impacting user population, help identify root cause, and resolve problems
-Ensure knowledge database is populated with resolutions, workarounds, known issues
-Review system logs to identify signs of potential problems
-Execute software or system releases as requested
-Establish and maintain users in regard to their files, rights, and account restrictions
-Stay current on technologies affecting current systems infrastructure issues
-Respond to requests for configuration changes
-Resolve performance issues
Qualifications
QUALIFICATIONS:
-Minimum of three years systems administration experience
-Strong organizational skills
-Excellent customer service skills and service orientation
-Ability to communicate effectively to both technical and non-technical audiences in written and non-written formats
-Ability to work collaboratively in a team environment
-Manage multiple tasks
-Detail oriented
-Ability to work independently and solve problems
-Thorough understanding of Windows Server OS
-Thorough understanding of networking connectivity
-Experience or familiarity with application deployments through change management
-Understanding and experience with Oracle and SQL databases
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