Posting Title - Store Manager I - Kiln Creek Solutions Store
Corporate Title - Store Manager I
Location - York County, VA
This job will be posted for internal applicants from 7/21/10 - 7/28/10
This job will be posted for external applicants from 7/21 - 8/6/10
Pay Grade - M3
Work Hours: Various
Responsible for driving the retail sales channel for Cox products and services while ensuring customer satisfaction and loyalty by handling customer requests, inquiries and complaints regarding orders, billing and service in a professional manner. Develops and implements retail sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. Exceeds growth and profit objectives by maximizing the retail sales of individual and bundled Cox wireless, video, voice and data services.
1-Responsible for managing all store operations including a team of sales and sales support employees.
2-Drives sales of Cox products and services while keeping a laser focus on efficient operations to ensure maximum profitability.
3-Pro-actively monitors store revenues, store operational targets, customer satisfaction, inventory and shrink.
4-Assesses local competitors, their assortments, and pricing trends to ensure the store remains consumer relevant and competitively positioned.
5-Hires, trains, develops, and disciplines (up to and including termination) the sales staff in retail stores.
6-Sets appropriate individual performance goals and objectives for store employees
7-Facilitates weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies
8-Manages against individual store revenue, operational, and customer satisfaction targets
9-Monitors Shrink at Store level, conducts exception analysis, and takes action
10-Assesses local competitive assortment and pricing trends and escalates competitive discrepancies to leadership
11-Creates store labor plans based on corporate guidelines, seasonality, and anticipated customer demand
12-Oversees daily cash handling and accounts payable
13-Partners with Corporate Cox to identify traffic trends to ensure consistency with inventory requirements
14-Oversees store and sales floor inventory to ensure alignment with Corporate store design strategy
15-At higher levels, may manage larger revenue stores and/or multiple stores and kiosks.
Typical Training / Experience - Typically requires BS/BA in related discipline. Generally 7+ years experience in related field. Certification is required in some areas OR
Advanced degree and generally 5+ years experience in related field. Certification required in some areas
Influence/People Leadership - Manages Service, Production, or Support employees via subordinate supervisors OR a team of exempt professional individual contributors and associated support staff OR May be a manager without direct reports, with primary responsibility for overseeing special groups/projects or processes with dotted-line accountability to the field; Primary contribution is managing other people (rather than applying knowledge) ; Manages supervisors/team leaders and/or team of exempt individual contributors and associated support staff; Ensures performance planning, coaching, and evaluation occurs per policy
Supervision - Typically supervises supervisors/team leaders and/or a team of exempt professional individual contributors and associated support staff
Span Of Control/Complexity - Typically supervises a team of professional individual contributors; may also directly or indirectly supervise support staff; activities are typically more diverse covering multiple functions OR Activities are highly specific and complex focused on a single subject matter OR May be responsible for complex projects having significant scope/impact
Decision-Making Authority - With oversight from higher level managers, achieves planned results by decisions and actions based on professional methods, business principles, and practical experience
Financial - Contributes to development of an operating plan and budget; Generally responsible for managing or coordinating expenses within a budget or part of a larger budget; May manage or coordinate a project budget or multiple project budgets
Consequence Of Error - Actions at this level can cause or prevent delays, inefficiencies or unnecessary expense that measurably affect operational results of a CCI business or the efficiency and effectiveness of a team &/or projects managed.
Typical Problems Solved - Solutions require analysis and investigation beyond what might have been applied in past experiences; problems are broadly defined and require interpretation
Core Functions - Manages a part of a department or large project team; Supervises, coordinates, provides leadership to and reviews the work of professional and supervisory level subordinates in order to accomplish operational plans and results; Estimates staffing needs and schedules and assigns work to direct reports , subunits and/or project team to meet service and budget targets
Technical/Admin Work Performed - May spend a significant portion of time as an individual contributor performing assignments that require a higher level of experience or technical expertise than direct reports OR May be an in-depth functional manager OR May manage complex projects or processes
Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.
For more information about Cox Communications and its subsidiaries, please click here
www.cox.com, www.coxmedia.com, www.coxbusiness.com.
Statement to ALL Third Party Agencies and Similar Organizations:
Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
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